Returns & Exchanges

We want you to be fully satisfied with your Omoi Life Goods purchase, which is why we offer a 30-day window for returns or exchanges on all unused items in their original packaging. Please note that certain lifestyle items and apothecary products may be final sale for hygienic reasons.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our support team with your order number and the reason for your return to receive a return authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original condition and include all tags, manuals, and protective wrapping to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of authorization.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.