Frequently Asked Questions

Everything you need to know about shopping with Omoi Life Goods.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the domestic US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We accept returns of unused, unopened items in their original packaging within 30 days of purchase. Please note that certain lifestyle and apothecary goods may be final sale for hygiene reasons.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and the package weight.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as modern digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order is fulfilled, a shipping confirmation email will be sent to you containing a direct link to track your package through the carrier's website.

Can I change or cancel my order after it has been placed?

We strive to process orders quickly. If you need to make a change, please contact our support team within 1 hour of placement and we will do our best to assist you before it ships.